Security and Fraud Prevention
Vice President of Financial Crimes, Shane Shoemaker shares a tip: Beware of calls, texts, and emails asking for personal information.
Keeping Your Accounts Safe
Layers of safeguards protect your Broadview accounts and sensitive data, including:
- Account Monitoring
- Multi-factor Authentication
- Lock Warnings
- Real-Time Text Alerts (available in our mobile app)
- Card Surveillance & User Controls
- Checking your Credit Report regularly
- When available, opt out of paper bills and choose electronic statements
Online Security
Mobile Security
Text Banking
Test Your Fraud Knowledge
Keeping your accounts secure is our top priority. And you can take some simple steps to protect all that’s yours. Follow along as we outline how we protect personal and business accounts. Get tips to help you avoid scams, plus what to do if you suspect you’re a victim.
Start by taking our Fraud Assessment to test your knowledge of security and scams.
IDProtect
Keep close tabs on your finances and threats to your identity with IDProtect coverage.® If your identity is stolen, IDProtect services help you recover.1
IDProtect is available at a reduced rate of $3.952 per month, courtesy of Broadview Insurance Agency, a subsidiary of Broadview. Broadview members and their immediate family3 are eligible for coverage that includes:
Identity theft surveillance
- 1,000+ databases monitored for suspicious activity
- Register credit and debit cards, make one call if they’re stolen
- Up to $10,000 fraud expense reimbursement
Identity theft resolution services
- A dedicated fraud specialist manages your case
- Identity theft recovery plan outlines the process
- End-to-end support until your credit and identity are restored
Credit file monitoring
(+$1.00/month per individual, optional)
- Daily credit report monitoring: Experian, Equifax, and TransUnion
- Automated alerts of key changes to your credit reports
- Credit score
For coverage details and to obtain the discounted $3.95 rate, enter access code NY471979.
Helpful Tips
Never Share This Info
Remember, Broadview will never contact you to ask for your:
- PINs or account numbers
- Logins and passwords
- Full Social Security number
- Help with a PIN or password reset
- Driver’s license number
Prevent Fraud Proactively
To help reduce the risk of fraud:
- Track account activity with text alerts
- Report any unusual transactions
- Consider an ID theft monitoring service
- Activate Mastercard SecureCode
- Keep contact information up-to-date
How to Report Fraud
Contact our fraud team immediately at (800) 727-3328
Use this form to alert us to any suspicious activity.
Helpful Resources
Bank Well, Live Better
Card Controls
Lost your Broadview debit or credit card? Don’t worry – just turn it off, then turn it back on when you find it.
A Mobile Bank, For Life on the Go
Download the new Broadview app to see balances, make transfers, pay bills, and more.
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Not insured by NCUA or any other government agency. Not credit union guaranteed. Not credit union deposits or obligations. May lose value.
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This identity theft protection program is provided on a month-to-month basis with no minimum number of months required, for a monthly fee of $3.95 for a Family Plan. This fee will be conveniently deducted from your Broadview Checking account each month by IDProtect. Coverage begins immediately upon enrollment. The monthly fee will occur the fifth day of the month and will apply to coverage for the current month. This authority is to remain in effect until you cancel it by notifying IDProtect (by mail: 3 Gresham Landing, Stockbridge, GA 30281; by phone: 1-866-210-0361), in advance of the intended termination date of the coverage. Cancellation will be effective the first month following receipt and processing of cancellation request. The descriptions herein are summaries only and do not include all terms, conditions, and exclusions of the benefits described. Please refer to the actual insurance document for complete details of coverage and exclusions.
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IDProtect service is a personal identity theft protection service available to account owner(s) and family. Family includes: Spouse, persons qualifying as domestic partner, and children under 25 years of age and parent(s) who are residents of the same household. Service is not available to a “signer” on the account who is not an account owner. Service is not available to businesses and their employees, clubs and/or churches and their members, schools and their employees/students.
